1. Information We Collect

We collect personal and vehicle information necessary to provide and manage our services, including:

• Personal details - your name, phone number, email address, and postal address.

• Vehicle details - make, model, registration number, condition, and operational status.

• Payment information - limited billing details to process your booking (we do not store full credit card information).

• Service preferences - pickup and delivery locations, chosen service type, and communication preferences.

• Website usage data - IP address, browser type, pages visited, and cookies for analytics and improvement.

• Third-party bookings - Information collected from partners or dealers when booking on your behalf.

2. How We Use Your Information

• Provide quotes, process bookings, and deliver vehicle transport services.

• Communicate about pickup, delivery, and transit updates.

• Improve our website, services, and customer experience.

• Handle claims, complaints, or feedback.

• Comply with Australian legal and regulatory obligations.

• Send occasional service updates or promotional offers (you may opt out anytime).

• We will never sell or rent your personal information to third parties.

3. Disclosure of Information

We may share your information only with trusted parties as necessary:

• Transport partners or carriers directly involved in delivering your vehicle.

• Payment processors or financial institutions for secure transactions.

• IT and marketing providers for hosting, analytics, or communications.

• Insurance or claims agents for damage investigations.

• Government or law enforcement when legally required.

• All third parties must comply with Australian privacy laws.

4. Data Storage and Security

We use secure servers, SSL encryption, and restricted access protocols to protect your personal information against loss, misuse, or unauthorised access.

• Data is stored on reputable Australian or internationally compliant servers, and we take reasonable steps to ensure it remains secure.

• If a data breach occurs that could harm your privacy, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.

5. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience and analyse site traffic.

• Cookies help us remember your preferences, display relevant content, and measure marketing effectiveness.

• You can disable cookies in your browser settings, though some website features may not function as intended.

• We may also use Google Analytics or similar tools, which collect aggregated data but do not personally identify users.

6. Access and Correction

You have the right to access and correct personal data we hold about you. To make a request, please email us. We may need to verify your identity before providing access or updates.

• We will respond within a reasonable timeframe and may need to verify your identity before providing access.

• Email: privacy@proautomovers.com.au

7. Marketing and Communication Preferences

We may send you service updates, newsletters, or promotional content related to car transport. You can opt out of marketing communications at any time by clicking 'unsubscribe' in our emails or contacting our support team directly.

8. Third-Party Links

Our website may include links to other websites.

• We are not responsible for the privacy practices or content of those external sites.

• We encourage you to read their privacy policies before providing personal information.

9. Retention of Information

We retain personal information only as long as necessary for operational, legal, or accounting purposes.

• When it is no longer needed, we securely delete or anonymise your data.

10. International Data Transfers

If we use third-party service providers located outside Australia (for example, cloud hosting or email systems), we take reasonable steps to ensure your data is protected under equivalent privacy safeguards.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect business, legal, or technical changes.

• The latest version will always be available on our website with the “last updated” date clearly shown.

Acknowledgement

By using our website or booking a service with Pro Auto Movers, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.